What makes Schedulehead unique from other scheduling software is its ability to make decisions like a human would.
That way, when you create a shift and fill it with available skill sets, Schedulehead is able to consider a large variety of factors when choosing which workers to reach out to.
Some of the factors Schedulehead considers are: Skill sets, seniority and past performance.
If you look on a workers page, you will see much of this information displayed
On the same page, you will also see what skills that worker has:
Schedulehead uses all of this information and more when it chooses what shifts to show your workers.
A working example
In this example, you have a shift coming up in a few weeks with some empty shifts.
1. One worker logs on and signs up ...
Schedulehead shows the empty shifts to your most qualified workers first. Let's assume one of them signs up.
2. Another logs on, but doesn't sign up ...
Schedulehead shows your next most qualified workers the remaining shifts. Let's say these workers do not sign up for shifts.
3. Schedulehead wants to fill the space...
Schedulehead see's that several other, newer workers have an identical rating and seniority. They are shown the shift simultaneously. Two of them sign up and this leaves one shift unfilled. As the clock ticks time away, Schedulehead eventually shows it to your newest worker. This eager new employee responds immediately and then signs up for it.
Your shift now has a perfect mix of staff: Some senior workers mixed with less senior workers. Schedulehead will even balance this among multiple shifts on the same day.
Tip: If you want to see what shifts a specific worker can see, you can click on the mask icon next to their name. This article explains all about the icon.