Our cell-phone texting feature is called Autotext. This is because it automatically texts your workers when it needs to fill empty shifts.
Think of this feature as a fail-safe for when you have unfilled skillsets for an shift that is Schedulehed to happen soon.
When that happens, Schedulehead will begin texting your best workers and giving them the opportunity to sign up.
It also has some additional functionality that your workers' will find incredibly useful. Workers can text next to get quick details on their next shift, stop to turn off autotext for that worker, and help to receive a list of possible functions, such as next, stop, help.
Here's an example of Autotext in action
Changing the settings of Autotext
HINT: Autotext is set at a default of 48 hours. This means that if you have unfilled skillsets that are scheduled to happen within 48 hours, Schedulehead will begin texting your workers asking them if they want to work. Workers can respond to the text and be confirmed to work that shift.
Who does it text?
If Schedulehead sees unfilled shifts coming up and needs to send out texts, it will start with your highest rated worker first, then work its way down the list.
Phone number format
- For US and Canadian customers, phone numbers should be in the 10-digit format, with no dashes or dots (just plain numbers) e.g. 8582252328
- For all other international customers, please add a + (country code) to the number first. e.g. For English customers, cell phones should appear as +44 (then phone number), for Danish customers, it would be +45 (then phone number, e.g. +4531123456). Again, omit all characters except numbers and the leading + sign.
- We support text messaging to hundreds of countries, please open a ticket if you're unsure how to format your numbers or to test it out.