Our favorite robot is called Autotext. Named so because the bot will automatically SMS text your workers with it needs to fill empty shifts.
Think of this feature as a fail-safe for when you have unfilled skillsets for an shift that is Schedulehed to happen soon.
When that happens, Schedulehead will begin texting your best workers and giving them the opportunity to sign up.
It also has some additional functionality that your workers' will find incredibly useful. Workers can text next to get quick details on their next shift, stop to turn off Autotext for that worker, and help to receive a list of possible commands.
Here's an example of Autotext in action
3 Minute Trainer Video:
Autotext Settings & How it works
The Autotext Robot will work its way down your list of workers, from highest rated to lowest rated, and offer each of them that shift individually. It only texts people that have the requested Skillset, as well as people that are available (if you are using the Availability Module).
You can preview which workers it's going to send texts to by clicking on the "Click To Fill" as if you were manually assigning a shift.
If the shift is far away, Autotext will work slowly to give you better rated workers plenty of time to respond. If the shift is close (or today, for example), Autotext will work in "panic mode" and text all available workers at once to get the shift filled immediately.
You can specify black out times in the Autotext Robot configuration page. This way, even if the Autotext Robot thinks it needs to send messages at one in the morning, it won't (and wake up your employees!). Messages marked to be sent during this blackout period will be queued and sent as soon as the blackout period is over.
We typically recommend that Blackout Before is set to 8 in the morning, and that Blackout After is set to 8 in the evening (20:00 hours). This way, your workers will not receive texts from the robot too early in the morning, or too late at night.
Phone number format
- For US and Canadian customers, phone numbers should be in the 10-digit format, with no dashes or dots (just plain numbers) e.g. 8582252328
- For all other international customers, please add a + (country code) to the number first. e.g. For English customers, cell phones should appear as +44 (then phone number), for Danish customers, it would be +45 (then phone number, e.g. +4531123456). Again, omit all characters except numbers and the leading + sign.
- We support text messaging to hundreds of countries, please submit a ticket if you're unsure how to format your numbers or to test it out.