"I have more than one shift on a certain day, so how and why does Schedulehead choose to show one worker a shift, but not another?"
Part of what makes Schedulehead so efficient is its ability to determine where workers are needed most. Schedulehead does this by valuing your workers based on different criteria – just like a human scheduler would.
If there is a single shift on one day, you want your best workers filling that shift. However, if there are multiple shifts on one day, your best staff may not be able to fill all the roles. Ideally, you want a mixture of you best workers and your lower ranked staff. If unbalanced, one shift may go perfectly, but another may have too many inexperienced workers.
Schedulehead solves this issue by doing all those calculations for you. Don’t worry anymore about balancing your shifts – Schedulehead has you covered.
How it works:
In Configuration under Toolkit, there is an option for Shift Equalizer. If Shift Equalizer is ON, Schedulehead will balance your workers between shifts when you have multiple shifts on the same day. With this option ON, Workers will only be able to see the one shift where they are needed most. They will not be able to see multiple shifts on the same day.
When the Shift Equalizer is OFF, workers will have the ability to choose between different shifts on the same day, regardless of where Schedulehead thinks they are most needed.