Can I Turn Off the Daily Summaries?
Yes, you can turn them off as well as customize them. Here is how:
- First go to toolkit
- Click on Configuration
- Click on Configure Daily Summary
- From here you can either turn it off or change it to a weekly summary
Can A Worker Double Schedule Themselves?
No. Schedulehead will only allow your employee to work one shift per day, eliminating the possibility of being short at a shift as a result.
However, future development will include the addition of a feature that will allow your workers to take multiple shifts in the same day.
Can I Force Schedulehead To Text My Workers?
Schedulehead works best when you simply inform your staff that the only way they can sign up for shifts is by being proactive and checking the web site.
Once they realize they can't just call anymore (and bug you) they will form the habit of taking the few minutes needed to check for open shifts.
This does several things: Most importantly it allows Schedulehead to work it's magic and balance your workers appropriately.
If Schedulehead sends out a text saying "We need workers for such-and-such shift" then you're at the mercy of who responds and in what order they respond.
REMEMBER: Prompt your workers to check the site regularly. Schedulehead will show different shifts to different workers, in real time, based on what your needs are.
- If you have a day with multiple shifts, and one has more senior workers, Schedulehead will try to balance things out by making sure the other shifts have the same amount of senior worker.
If you want to inform your workers that their are new shifts available, use the "Email Everyone" tool in the "Workers" section.
What Happens If I Have Un-Filled Shifts?
If skillsets don't get filled, Schedulehead has the ability to start sending out text messages (via the Autotext feature) to try and fill them as a last resort measure.
You can also have the system email you daily summaries to monitor its progress. Of course, you can also manually schedule your employees for shifts if need be.
What Is A Bailout?
A bailout is when a staff member who has signed up to work a shift changes their mind and removes themselves, leaving you with an unfilled skillset. Schedulehead uses a sliding scale to penalize workers for this behavior. Some of the factors are:
- How much time before the shift the worker bails out
- How many times a worker has bailed out
- How frequently the worker bails out
TIP: When you manually remove staff from an shift, they are not penalized. If they are within the restricted bailout period and you want them to still be penalized, you can click on remove with penalty.
Can I Manually Schedule My Shifts?
You can manually schedule your shifts as well as gain a great deal of information from Grid View. Check out a great article on Grid View here.