Schedulehead has a partially automated bailout system for your benefit.
What are bailouts?
A bailout is simply a worker removing a shift from their schedule. This is done quite simply in Schedulehead.
The worker just clicks on the bailout link next to the skillset. Schedulehead will ask the worker if they are sure. If they confirm, the shift will be removed from their schedule. All in all it is a very simple process. Now there are some built-in systems with bailouts. A worker that bails out within 3 days of a shift will incur a star rating penalty. If a worker bails out within 24 hours of a shift, a very large penalty is imposed.